Please follow the instructions below if you need to cancel an order. The instructions vary based upon the type of order. Please see our Terms and Conditions for further details.
Domain registrations can be cancelled at any time, but refunds are only issued if the cancellation request is made within 1 day of registration and your account does not have excessive cancellations. To cancel a domain registration, contact us via email@example.com and provide domain name and other details.
Domain renewals can only be cancelled within 1 days of purchase. Please read Section 5(c) of our Terms and Conditions to ensure you understand the ramifications of cancelling a renewal. In short, cancelling a renewal will result in needing to permanently delete the domain except for certain automatic renewals. To cancel a renewal, contact us via firstname.lastname@example.org and provide domain name and other details.
Restorations are not eligible for cancellation or refund.
Marketplace purchases are not eligible for cancellation or refund.